PostFlow-AI Privacy Policy
Effective Date: 2025-09-26
Last Updated: 2025-09-26
Company: Switch Inc., 090-0055, 3-5-15, midori-machi, Kitami-city, Hokkaido, Japan
1. What Information We Collect
Personal Information You Give Us:
- Name and email address when you create an account
- Payment information (processed securely by Stripe – we don’t store card details)
- Messages you send us for customer support
- Content you input to generate social media posts
Information We Collect Automatically:
- How you use our software (which features, how often)
- Your IP address and browser type
- Error logs when something goes wrong
Why We Collect This: To provide the AI content generation service, process payments, and fix problems when they occur.
2. How We Use Your Information
To Provide the Service:
- Generate AI content based on your inputs
- Process payments for software purchases
- Send you the software after purchase
- Provide customer support
To Improve Our Service:
- Fix bugs and improve features
- Understand which features are most useful
- Ensure our service is secure
Marketing (Only With Your Permission):
- Send occasional updates about new features
- You can unsubscribe anytime
3. Who We Share Your Information With
Service Providers We Trust:
- Stripe: Processes payments securely (they have strict security standards)
- OpenAI & Anthropic: Provide the AI technology (your content inputs are sent to them)
- Web Hosting Provider: Keeps our website running
When Required By Law:
- We may share information if required by court order or legal investigation
- To protect our rights or prevent fraud
Important: We never sell your personal information to marketers or data brokers.
4. Your Rights and Choices
You Can Always:
- Request a copy of your personal information
- Ask us to correct wrong information
- Request deletion of your account and data
- Unsubscribe from marketing emails
- Contact us with privacy questions: legal@postflow-ai.app
Response Time: We’ll respond within 30 days to any privacy requests.
5. Data Security
How We Protect Your Information:
- Secure connections (HTTPS/SSL encryption)
- Regular software updates
- Limited access to personal data
- Secure payment processing through Stripe
What You Should Know: No system is 100% secure, but we take reasonable steps to protect your information.
6. Business Transfer
If We Sell PostFlow-AI:
- We’ll notify you at least 30 days in advance
- The new owner must protect your data with similar standards
- You can request deletion of your data before the transfer
- You’ll be told who the new owner is and how to contact them
Why This Matters: This protects your privacy rights even if ownership changes.
7. International Users
Data Processing Location:
- Your data may be processed in Japan, United States, or other countries
- We ensure appropriate protections are in place
- EU residents have additional rights under GDPR
- California residents have rights under CCPA
8. Data Retention
How Long We Keep Your Information:
- Account information: Until you delete your account plus 90 days
- Payment records: 7 years (required by tax law)
- Support messages: 3 years
- Usage analytics: 2 years
9. Cookies
We Use Simple Cookies For:
- Remembering if you’re logged in
- Basic website functionality
- Understanding how our website is used
You Can: Disable cookies in your browser settings, but some features may not work properly.
10. Children’s Privacy
Our service is intended for users 16 and older. If you’re under 16, please don’t use PostFlow-AI without parent permission.
11. Changes to This Policy
When We Update This Policy:
- We’ll email you about significant changes
- Updated policy will be posted on our website
- Continued use means you accept the changes
12. Contact Us
Privacy Questions: legal@postflow-ai.app
General Support: support@postflow-ai.app
Address: Switch Inc., 090-0055, 3-5-15, midori-machi, Kitami-city, Hokkaido, Japan
Regulatory Contacts (If You Have Complaints):
- Japan: Personal Information Protection Commission
- EU: Your local Data Protection Authority
- California: California Attorney General’s Office
Simple Summary: We collect only the information needed to provide our AI content generation service. We protect your data, don’t sell it to others, and give you control over your information. If we ever sell the business, we’ll protect your privacy during the transition.