1. What Information We Collect
Personal Information You Give Us:
- Name and email address when you create an account
- Payment information (processed securely by Stripe – we don't store card details)
- Messages you send us for customer support
- Content you input to generate social media posts
Information We Collect Automatically:
- How you use our software (which features, how often)
- Your IP address and browser type
- Error logs when something goes wrong
Why We Collect This: To provide the AI content generation service, process payments, and fix problems when they occur.
2. How We Use Your Information
To Provide the Service:
- Generate AI content based on your inputs
- Process payments for software purchases
- Send you the software after purchase
- Provide customer support
To Improve Our Service:
- Fix bugs and improve features
- Understand which features are most useful
- Ensure our service is secure
Marketing (Only With Your Permission):
- Send occasional updates about new features
- You can unsubscribe anytime
3. Who We Share Your Information With
Service Providers We Trust:
- Stripe: Processes payments securely (they have strict security standards)
- OpenAI & Anthropic: Provide the AI technology (your content inputs are sent to them)
- Web Hosting Provider: Keeps our website running
When Required By Law:
- We may share information if required by court order or legal investigation
- To protect our rights or prevent fraud
Important: We never sell your personal information to marketers or data brokers.
4. Your Rights and Choices
You Can Always:
- Request a copy of your personal information
- Ask us to correct wrong information
- Request deletion of your account and data
- Unsubscribe from marketing emails
- Contact us with privacy questions: legal@postflow-ai.app
Response Time: We'll respond within 30 days to any privacy requests.
5. Data Security
How We Protect Your Information:
- Secure connections (HTTPS/SSL encryption)
- Regular software updates
- Limited access to personal data
- Secure payment processing through Stripe
What You Should Know: No system is 100% secure, but we take reasonable steps to protect your information.
6. Business Transfer and Data Portability
If We Sell PostFlow-AI:
- Your personal information may be transferred to the buyer as part of the transaction
- By using our service, you consent to the transfer of your data in connection with such a sale
- We'll notify you at least 30 days in advance via email
- The new owner must protect your data with standards at least as protective as this policy
- You may request deletion of your data before the transfer by contacting us
- If you do not opt out within the notice period, your data will be transferred to the new owner
What Gets Transferred:
- Account information (name, email)
- Subscription and payment history
- Content you've created using our service
- Usage data and preferences
Why This Matters: This enables business continuity while giving you control over your data.
7. International Users
Data Processing Location:
- Your data may be processed in Japan, United States, or other countries
- We ensure appropriate protections are in place
- EU residents have additional rights under GDPR
- California residents have rights under CCPA
For EU Residents (GDPR):
- Legal Basis: We process your data based on contract performance (to provide the service) and legitimate interests (to improve the service)
- Data Portability: You can request a copy of your data in a machine-readable format
- Right to Object: You can object to processing based on legitimate interests
- Automated Decision-Making: We do not make decisions solely based on automated processing that significantly affect you
- Data Protection Officer: Contact legal@postflow-ai.app for GDPR inquiries
For California Residents (CCPA):
- Right to Know: You can request what personal information we collect and how it's used
- Right to Delete: You can request deletion of your personal information
- Right to Opt-Out: We do not sell your personal information
- Non-Discrimination: We will not discriminate against you for exercising your rights
8. Data Retention
How Long We Keep Your Information:
- Account information: Until you delete your account plus 90 days
- Payment records: 7 years (required by tax law)
- Support messages: 3 years
- Usage analytics: 2 years
9. Cookies
We Use Simple Cookies For:
- Remembering if you're logged in
- Basic website functionality
- Understanding how our website is used
You Can: Disable cookies in your browser settings, but some features may not work properly.
10. Children's Privacy
Our service is intended for users 16 and older. If you're under 16, please don't use PostFlow-AI without parent permission.
11. Changes to This Policy
When We Update This Policy:
- We'll email you about significant changes
- Updated policy will be posted on our website
- Continued use means you accept the changes
12. Contact Us
Regulatory Contacts (If You Have Complaints):
- Japan: Personal Information Protection Commission
- EU: Your local Data Protection Authority
- California: California Attorney General's Office
Simple Summary: We collect only the information needed to provide our AI content generation service. We protect your data, don't sell it to others, and give you control over your information. If we ever sell the business, we'll protect your privacy during the transition.